Technical Support
24/7 Australian Help Desk
We have a team of specialised experts
We are a full service managed IT and business technologies company. But we are far from generalists. We have experts in each area that have extensive and detailed experience in their field. This means we will always connect you to the right person to support you. This saves time, stress and potential downtime for your business.
From our expertly trained and experienced help desk team who can resolve any of your tech support enquiries, to our certified engineers who can solve more complex problems either remotely or onsite where needed all across Australia, we have got you covered.
What we do
24/7 TECHNICAL SUPPORT
We are here to help whenever you need us. You can reach us via email or phone for tech support any time of day. No problem is too big or too small for our customer focussed, problem solving support experts. Our Australian based support centre is available 24/7/365 to help solve your problems and get you back to work quick smart.
DEDICATED SERVICE DELIVERY
When your business engages with Neo Technologies, we become a team. We take the time to get to know your business, goals and priorities so we always have your best interests in mind. This close and ongoing understanding of the IT needs of your business gives us the clarity and focus to respond to urgent issues, the depth of knowledge to anticipate your IT needs and the experience to provide strategic advice and direction.
VENDOR MANAGEMENT
Unlike many other IT companies, we manage all vendors and partners on your behalf. We will liaise to plan, rollout and manage any integrations required as well as deal with ongoing support and bug fixes where required. Once again - this allow you to focus on your core business operations and leave all IT concerns to us.
UNLIMITED DEVICE MANAGEMENT
Our fixed monthly fees are per team members, however we offer UNLIMITED device management per team member or business-wide. This gives you peace of mind that we will support your workforce and also helps control business costs.
BANDWIDTH AND NETWORK MONITORING
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MANAGED PATCHING
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END TO END IT SOLUTIONS
What our clients are saying...
Glenn Harvey
Frank Di lorio
Cameron Gillies
Aberdeen Lawyers
Pryce Sprague
Nicholas Pastro
Ashley Kissick
Malcolm G Burrell
Darren Noble
Practice Manager
