Technical Support

Reliable, 24/7 Technical Support and Certified Engineers at the ready, to keep your IT and business running smoothly.
SINGLE POINT OF CONTACT

24/7 Australian Help Desk

Our Melbourne based service desk is just a phone call or email away. We provide unlimited 24/7 remote and onsite support, and advisory. Delivering the best possible customer experience is our number one focus. Our dedication to this coupled with our Australian based support team means we are always on hand to assist, no matter what the problem.
EXPERT TECH SUPPORT AND ADVISORY

We have a team of specialised experts

We are a full service managed IT and business technologies company. But we are far from generalists. We have experts in each area that have extensive and detailed experience in their field. This means we will always connect you to the right person to support you. This saves time, stress and potential downtime for your business. 

From our expertly trained and experienced help desk team who can resolve any of your tech support enquiries, to our certified engineers who can solve more complex problems either remotely or onsite where needed all across Australia, we have got you covered.

TECHNICAL SUPPORT

What we do

We are here to help whenever you need us. You can reach us via email or phone for tech support any time of day. No problem is too big or too small for our customer focussed, problem solving support experts. Our Australian based support centre is available 24/7/365 to help solve your problems and get you back to work quick smart.

When your business engages with Neo Technologies, we become a team. We take the time to get to know your business, goals and priorities so we always have your best interests in mind. This close and ongoing understanding of the IT needs of your business gives us the clarity and focus to respond to urgent issues, the depth of knowledge to anticipate your IT needs and the experience to provide strategic advice and direction.

Unlike many other IT companies, we manage all vendors and partners on your behalf. We will liaise to plan, rollout and manage any integrations required as well as deal with ongoing support and bug fixes where required. Once again - this allow you to focus on your core business operations and leave all IT concerns to us.

Our fixed monthly fees are per team members, however we offer UNLIMITED device management per team member or business-wide. This gives you peace of mind that we will support your workforce and also helps control business costs.

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OUR SERVICES

END TO END IT SOLUTIONS

Neo Technologies offer end to end IT services, solutions, support and advisory. Our depth and breadth of specialised knowledge and experience in all areas of IT is what sets us apart from our competitors. Our complete offering means you can be assured that we have all your IT requirements covered.
TESTIMONIALS

What our clients are saying...

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Glenn Harvey

Partner, PEARCE WEBSTER DUGDALES
Neo Technologies has been this firm’s preferred provider of IT services for almost 10 years. During that time, Neo Technologies have provided fast, efficient and comprehensive IT services to us including at times of extreme urgency. Our view is that Neo Technologies are leaders in their field of expertise …
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Frank Di lorio

Partner, Galbally & O’Bryan Lawyers
Galbally & O’Bryan have been a long-standing client of Neo Technologies. Neo Technologies have always provided quick and efficient service and we are happy to recommend them. …
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Cameron Gillies

Director, Mantech International Systems
We have utilised Neo Technologies as our IT provider for the best part of 10 years. Previously we had used a very well-known IT support and services team and although they were sufficiently competent, securing priority attention as a smaller organisation (10-20 users) was always a challenge. Switching to …
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Aberdeen Lawyers

Neo Technologies delivered on a major IT upgrade to our office and provide ongoing support for it. The upgrade was successful because of the attention to detail provided by Neo Technologies and accessibility of support. We would highly recommend Neo Technologies for the outstanding customer service and technical support/services …
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Pryce Sprague

Fire & Wire Essential Fire Protection Services
We have been dealing with Neo Technologies for more than 8 years and they consistently exceed our expectations for the services they provide. Whether it is networking our systems, repairing backups, adding or removing users or email accounts or anything IT related Neo Technologies are our “one stop shop” …
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Nicholas Pastro

Managing Director / Senior Lawyer, JP Legal
Neo Technologies has delivered all of our in-house software and hardware technology support and Neo Technologies David has become a trusted advisor and valued member of our team providing responsive specialist support to our business particularly as we moved our legal software to a cloud-based system. I would recommend …
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Ashley Kissick

ISP Connect
I would recommend Neo Technologies because they have incredible IT knowledge but are focused on the outcome for me as the client. Things work seamlessly and if issues arise, they ensure I am well informed, and back up and running as soon as possible. As a Partner Neo Technologies …
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Malcolm G Burrell

Principal, M G Burrell Wills & Probate
I would recommend Neo Technologies because their staff have provided me with a high quality of IT services over a long period and have been available at short notice if and when urgent issues have arisen. …
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Darren Noble

Principal, Noble Lawyers
I have been a customer of Neo Technologies for the past 6 years. I have been very happy with their service during that time. As a boutique law office, we cannot afford to have IT crises, so I am really grateful that Neo Technologies are always available to help …
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Practice Manager

Melville Medical
David and the team at Neo Technologies have been a great help to us over the past 5 years. Always doing preventative work to avoid issues. If there are any questions or concerns, they respond promptly with a minimum of fuss. I would recommend Neo Technologies. …
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Oasis Tension Structures (Australia) Pty Ltd

Neo Technologies have been a great support to our business for over a decade. David and his team are reliable, proactive, competent and informative. …
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Grace

Partner, Rightside Legal
I would recommend Neo Technologies because David and the team are a pleasure to work with, and experts in their field. They understand the IT needs of small business and respond quickly to our frequent questions. …
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