Managed IT Services

Think of our team as your very own Full Service IT Department for a fixed monthly fee.
MANAGED IT SERVICES

What exactly are managed IT Services?

Effective Managed IT Services goes far beyond simply outsourcing your IT and Business Technologies. When you partner with Neo, we enhance and expand your organisational capabilities. It is the strategic, flexible approach to expanding your business and driving your business forward with confidence.

Neo Technologies offers comprehensive IT solutions tailored to businesses with 10-200 team members. We specialise in providing day-to-day support, maintenance, device management, monitoring and strategy and solution design across your entire IT landscape and workforce.

ADVANCED REAL TIME MONITORING & RESPONSE

We proactively monitor and resolve issues before they affect your business.

We partner with Connect Wise Manage, the world leader in advanced real-time monitoring and automated remediation software. This partnership empowers us to effectively manage your entire network as we can connect to any of your team’s devices remotely to detect and resolve issues. Our proactive tools and systems also allow us to ‘peer into the future’ so to speak, so we can often resolve issues before they even arise.

AUGMENT YOUR BUSINESS OPERATIONS

With a Managed Service Provider that integrates seamlessly into your business

The ability to swiftly enhance and expand your operations is paramount. Neo offers your business a unique opportunity to leverage our infrastructure, expertise, resources and experience to seamlessly integrate a Full IT Department into your business. Without having to build one.
meet your full service it department

All for a fixed monthly fee

With Neo Technologies, all you need is one call to our Helpdesk and on our team will be ready to handle your enquiry and get you back to business. Headquartered in Melbourne, our team of highly trained IT professionals has been delivering a wide spectrum of IT services to companies throughout Australia since 1998. Here are some of the benefits of Neo' s Managed IT Services offering.

By partnering with Neo, you gain access to a fully developed IT infrastructure ready for immediate implementation. This is akin to integrating a fully equipped IT department without the associated expenses and time investments.

Our collective knowledge and experience effectively becomes an extension of your business. You can readily tap into our expert guidance, ensuring your IT strategies remain at the forefront without the need for in-house recruitment.

We offer scalable solutions that empower your business to adapt to evolving demands while keeping costs in check. This cost-efficient scalability allows your business to remain agile without the burden of recruiting, training, and managing an internal IT team.

Partnering with Neo to expand your IT capabilities allows your business to concentrate on its core competencies. This shift of IT intricacies to experts enables you to channel your resources and energy toward your primary strengths.

Through robust support and continuous monitoring, Neo ensures seamless business continuity, minimizing downtime and upholding the integrity of your operations.

MANAGED IT SERVICES

HERE'S WHAT YOU CAN EXPECT

Our Managed IT Services empower your business to delegate IT responsibilities to our highly skilled team. We will oversee your entire IT infrastructure. This service involves continuous IT support for a fixed monthly fee, extending beyond technical assistance to encompass monitoring, maintenance, strategic advisory planning, solution design and device management. Our goal is to maintain the security, productivity, and optimal performance of your IT systems.
TESTIMONIALS

What our clients are saying...

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Glenn Harvey

Partner, PEARCE WEBSTER DUGDALES
Neo Technologies has been this firm’s preferred provider of IT services for almost 10 years. During that time, Neo Technologies have provided fast, efficient and comprehensive IT services to us including at times of extreme urgency. Our view is that Neo Technologies are leaders in their field of expertise …
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Frank Di lorio

Partner, Galbally & O’Bryan Lawyers
Galbally & O’Bryan have been a long-standing client of Neo Technologies. Neo Technologies have always provided quick and efficient service and we are happy to recommend them. …
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Cameron Gillies

Director, Mantech International Systems
We have utilised Neo Technologies as our IT provider for the best part of 10 years. Previously we had used a very well-known IT support and services team and although they were sufficiently competent, securing priority attention as a smaller organisation (10-20 users) was always a challenge. Switching to …
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Aberdeen Lawyers

Neo Technologies delivered on a major IT upgrade to our office and provide ongoing support for it. The upgrade was successful because of the attention to detail provided by Neo Technologies and accessibility of support. We would highly recommend Neo Technologies for the outstanding customer service and technical support/services …
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Pryce Sprague

Fire & Wire Essential Fire Protection Services
We have been dealing with Neo Technologies for more than 8 years and they consistently exceed our expectations for the services they provide. Whether it is networking our systems, repairing backups, adding or removing users or email accounts or anything IT related Neo Technologies are our “one stop shop” …
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Nicholas Pastro

Managing Director / Senior Lawyer, JP Legal
Neo Technologies has delivered all of our in-house software and hardware technology support and Neo Technologies David has become a trusted advisor and valued member of our team providing responsive specialist support to our business particularly as we moved our legal software to a cloud-based system. I would recommend …
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Ashley Kissick

ISP Connect
I would recommend Neo Technologies because they have incredible IT knowledge but are focused on the outcome for me as the client. Things work seamlessly and if issues arise, they ensure I am well informed, and back up and running as soon as possible. As a Partner Neo Technologies …
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Malcolm G Burrell

Principal, M G Burrell Wills & Probate
I would recommend Neo Technologies because their staff have provided me with a high quality of IT services over a long period and have been available at short notice if and when urgent issues have arisen. …
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Darren Noble

Principal, Noble Lawyers
I have been a customer of Neo Technologies for the past 6 years. I have been very happy with their service during that time. As a boutique law office, we cannot afford to have IT crises, so I am really grateful that Neo Technologies are always available to help …
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Practice Manager

Melville Medical
David and the team at Neo Technologies have been a great help to us over the past 5 years. Always doing preventative work to avoid issues. If there are any questions or concerns, they respond promptly with a minimum of fuss. I would recommend Neo Technologies. …
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Oasis Tension Structures (Australia) Pty Ltd

Neo Technologies have been a great support to our business for over a decade. David and his team are reliable, proactive, competent and informative. …
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Grace

Partner, Rightside Legal
I would recommend Neo Technologies because David and the team are a pleasure to work with, and experts in their field. They understand the IT needs of small business and respond quickly to our frequent questions. …
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